In "People Profit: How to Improve Your Bottom Line by Investing in Those Above It," Sandra Coker reveals a transformative approach to business success that starts from within your organization. In today's competitive landscape, finding and retaining top talent is a challenge many leaders face. Employees crave opportunities to grow their skills, take on greater responsibilities, and boost their contributions—and if your company isn't providing that path, they'll seek it elsewhere. This insightful guide demonstrates how world-class companies achieve sustainable profits by prioritizing their people, empowering them to deliver exceptional service to clients.

Drawing from over three decades of experience in management, business ownership, and customer care, Ms. Coker explores the critical link between internal culture and external success. The book delves into often-overlooked concepts like "internal customers"—your employees, colleagues, and teams—whose satisfaction directly influences client experiences. You'll discover why genuine care in service is missing in many industries and how this gap stems from unsupported teams. Through real-world examples, including Ms. Coker's personal stories of frustrating service encounters that highlight the ripple effects of poor internal practices, the book challenges conventional views of customer service.

Key learnings include:

• Why employees are your greatest asset and how to treat them as such.

• The key differences between managers and true leaders—and why servant leadership drives results.

• Strategies for developing clear career paths to foster loyalty and growth.

• Redefining who your "customer" really is, encompassing both internal and external relationships.

• Practical steps to build a people-first culture that prevents internal issues from bleeding into client interactions, ensuring predictable profitability.

Ms. Coker emphasizes that authentic, repeatable service experiences—built on thoughtful connections rather than rote transactions—can profoundly impact your business and personal life. Whether you're an entrepreneur, executive, or team leader tired of the "talent treadmill," this book provides actionable insights to create a thriving environment where everyone optimizes their potential.

As CEO of Human Power Solutions, a leading talent acquisition and employee development consulting firm based in Westborough, Massachusetts, Sandra Coker brings firsthand expertise in organizational development, talent management, and strategic leadership. Her passion for helping companies build resilient, high-performing teams shines through every page.

This national bestseller is more than a read—it's a blueprint for perpetual growth. Pair it with the companion "People Profit Workbook" for hands-on exercises, self-assessments, and a 90-day action plan to implement these principles and drive real transformation in your organization.